The call center of a company is the virtual reception point of the business. This department is vital because the average customer or potential client is quick to judge a company by the quality of its call center. We at Kiwi ICT do not just improve the call center of every business we get involved with; we revolutionize it.
We only use the best software and IT resources in the industry to meet our clients’ needs. Some of the top-notch services and software providers we use include 3CX, Asterisk, Asternic, Virtual PBX, OnSIP, Genesys Cloud, among others. Our team is filled with world-class IT experts who will use these tools to improve your call center’s overall performance.
Advanced Call Center Technologies, LLC (ACT) is a premier provider of domestic (USA) and near shore outsourced call center services to the financial services, mortgage, telecommunications, cable. I would be happy to recommend ACS to any prospective client. After working at DialAmerica, the largest independently owned call center in the US, I served as the third party call center manager for Hello Direct for 4 years. During my tenure there, I personally visited and vetted over 20 call centers and placed work in.
Advanced Call Center Technologies Work From Home
- Advanced Call Center is a good, trial version Windows program, belonging to the category Software utilities with subcategory Communication. More about Advanced Call Center. About the download, Advanced Call Center is a slick software that requires less free space than many programs in the category Software utilities.
- Advanced Call Center is software for answering phone calls, complete and easy to use for your voice modem. It comes with all the necessary capabilities: the caller ID allows you to see and listen to who is calling you through onscreen notifications and personalized ring tones.
Experience in dealing with similar situations has taught us to consider essential tools, customer expectations, call agents, and other factors. We are a top IT firm that will ensure that your call agents get the best tools to be at their best. The IT solutions we provide make life easier for your call agents. Through our expertise, your staff will have updated software and hardware devices to work with. We will make it possible for them to store and access customer data to provide timely information without stress.
Crucial call center functions we offer, include Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Predictive dialer, and more, will ensure seamless communication between your agents and customers. With time, your call agents will provide consistent quality service, and there will be no need for excessive monitoring on your part.
Advanced Call Center Technologies Phone Number
As a thriving IT services company, our clients have benefitted immensely from our advanced call center optimization with results to prove it. Some of the many benefits of KiwiITC Business VoIP Solutions are:
- Anywhere, any-device communications
- Professional business features
- Integrated communications channels (phone, fax, email, DM, video)
- Consistent branding across communications channels
- Disaster-proof communications
